SHIPPING & RETURNS
Shipping Policy
- MAKT Clothing shipping policy ensures that your orders are processed and delivered efficiently. We strive to provide you with a seamless shopping experience, with an estimated shipping time of 2-5 days from the date of purchase. Please note that delivery times may vary depending on your location and any unforeseen circumstances. We are committed to keeping you informed about the progress of your shipment and providing any necessary support. For further details or assistance, please contact our customer support team.
Return & Exchange Policy
Return and Exchange Policy
We want you to be completely satisfied with your purchase from our store. If, for any reason, you are not satisfied with your order, we offer a straightforward return and exchange policy. Please review the following guidelines:
1. Eligibility:
To be eligible for a return or exchange, the item(s) must be unused, in its original condition, and returned within [number of days, e.g., 30 days] from the date of purchase. Any items that show signs of use, damage, or alteration may not be eligible for return or exchange.
2. Return Process:
If you wish to initiate a return or exchange, please contact our customer support team within the specified timeframe. We will guide you through the process and provide you with the necessary instructions. It is important to include the original packaging, tags, and any accessories that came with the item(s) to ensure a smooth return or exchange.
3. Return Shipping:
The customer is responsible for the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure that the returned item(s) reach us safely. We are not responsible for any lost or damaged packages during the return transit.
4. Refunds and Exchanges:
Upon receiving the returned item(s) and verifying their condition, we will process your refund or exchange. If you are eligible for a refund, the amount will be credited back to your original payment method within [number of days, e.g., 5 business days]. For exchanges, we will promptly ship the new item(s) once the return has been processed.
5. Non-Returnable Items:
Certain items may be non-returnable for hygiene or safety reasons, such as personal care products, intimate apparel, or perishable goods. Please check the product description or contact our customer support team to confirm the eligibility of an item for return or exchange.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly by offering a replacement, repair, or refund, depending on the circumstances.
7. Final Sale Items:
Items marked as "Final Sale" or "Clearance" are not eligible for return or exchange unless they are damaged or defective upon arrival.
8. Contact Us:
If you have any questions, or concerns, or require further assistance regarding our return and exchange policy, please don't hesitate to contact our customer support team. We are here to help and ensure your satisfaction.
Note: This Return and Exchange Policy is subject to change without prior notice. Please refer to the most recent version available on our website or contact us directly for any updates.